If requested we may be able to help you with shipping at a very competitive price. This shipping will be at Bidders own request & therefore fully at own risk.

All items that we agree to ship will be packed to the best of our ability, however as mentioned, any loss or damage will be fully the responsibility of the Bidder & no responsibility will lay with Clarks Auction Rooms, its Vendor or the chosen Courier. Please allow upto seven working days for dispatch of said items. These Terms are fully non-negotiable without exception.

Please note some items we cannot ship so please request shipping quote prior bidding. 

In the very unlikely event of a return being accepted, the Bidder pays for the return shipping. The original shipping will not be refunded.

If you want your parcel fully insured then we recommend Mail Boxes Etc. of Plymouth who offer a professional packing & shipping service to suit bespoke requirements. 

E:  info@mbeplymouth.co.uk

T:  01752 257224

Buyers responsibilities. 

Items are sold as per conditions on our website on www.clarksauctionrooms.com. All prospective buyers have to satisfy themselves as to the condition, authenticity & accuracy of any catalogue description prior bidding of any lot. Any dimensions or weights are estimates for guidance only. Photographs of the lots are provided are purely for guidance only & colours cannot be guaranteed. 

Buying at our auction. 

When buying at our auction you will need to register with accounts to obtain a bidding card. We will need your name, address & a contact number. You can also bid via leaving a commission bid. This is when you leave a written bid with us with your details. This can be done via email, phone or in person. Commission bids via email need to be received before 8am on the day of the sale. Other commission bids need to be in prior auction commencement. 

If you are successful with a commission bid we will notify you within 24hrs via your contact number or email. 

You can also bid via telephone. You will need to give us a telephone number where you can be contacted at & we will call you prior your chosen lot comes up for auction of which we will give you an estimated time of when to expect us. 

Naturally items cannot be removed until they are paid for. An auction assistant will help you with this. 

Our buyer premium is 15% however currently excluding VAT for items upto £5000. This premium reduces to 12.5% at £5001 to £50001 & 10% thereafter to £100000. From £100001 to £250000 our buyer premium is 7.5%. From £250001 upwards our buyer premium is 5%.

There is an additional 3% charge plus VAT if using live internet bidding facility. 

Payments accepted. 

We are able to accept cash, debit & credit card payments. We accept Visa, Mastercard & American Express. Visa & Mastercard carry a 2.5% surcharge whilst American Express carries a surcharge of 4%. These are charges that are charged to us by the card companies. Please note you will need to be present to enter your pin number to pay via card although we do take over the phone card payments at our descretion subject to security checks. 

We can accept personal cheque/money orders/bankers draft or bank transfers from UK distance buyers only providing the items remain with us until your payment has fully cleared. 

We can accept cheque, money orders or bank transfers from overseas buyers but there maybe a banking charge. We do not accept personal cheque on the day of sale or Paypal payments. 

BEWARE: From July 27th 2015 failure to settle your account within eight working days WILL result in your account being blocked by us without any exception. This will affect your ability to bid with other salerooms. Any behaviour towards myself or our team deemed hostile or abusive will also result in your account being blocked & any winning bids being cancelled.

Shipping offered. 

Once payment has been received your lots will be shipped within 5-7 work days. We do have considerable experience of shipping to all corners of the world & offer a packing & shipping service. We would use quality couriers – Royal Mail special delivery is recommended for smaller items of high value. We use couriers for lower value smaller lots & UPS for larger or multi purchases. Please note whilst we endeavour to ensure items are packed securely & carefully all shipping is at buyers own risk. 

We would recommend Mail Boxes Etc who offer a professional packing service & can fully insure higher value antique items. 

Please ensure you have read our Terms & Conditions prior bidding.

Due to an increasing frequency of hostile attitudes we no longer tolerate any form of anti-social behaviour be it abuse, vulgar lnguage, sarcasm, etc. at any time towards any employee of Clarks. If it is beyond you to behave in a civil manner please do not even consider bidding with us. We automatically block anyone who fail to adhere to basic good manners.

SHIPPING - Whilst we offer low cost shipping this will be solely at your risk without exception & no claims will be entered into, again without exception. All parcels are sent tracked for our convenience. You can of course arrange your own courier but all lots must be cleared without exception, within two weeks of auction end. Please request shipping quote prior bidding as some lots we cannot or won't risk packing.

PAYMENTS - All payments must be made within seven days of sale end, again without exception. Thank you.